Privacy Policy

Welcome to TurboClip — AI-Powered Content Creation Platform(“TurboClip,” “we,” “us,” or “our”). Your privacy is important to us. This policy explains what data we collect, how we use it, the limited third parties we share it with, and the choices you have.

TurboClip is developed and operated by Turbo Labs, an Australian-based business focused on empowering creators, marketers, and educators to produce professional videos and image slideshows using AI.

• To create and secure your account.
• To generate content using AI — including scripts, narration, imagery, captions, and video — based on your prompts, settings, and uploaded materials.
• To store and manage your projects, timelines, and generated media.
• To process payments, manage credit balances, and deliver subscriptions.
• To track referrals and affiliate commissions.
• To provide customer support and respond to requests.
• To monitor platform performance, detect fraud, and improve features.

We process your data on the basis of: (a) contract (to provide the service you request); (b) consent (for optional features); (c) legitimate interests (fraud prevention, product improvement); or (d) legal obligations (tax and accounting requirements).

We share your data only with the categories of third-party providers essential to operate TurboClip. We do not share your Personal Information with them except as necessary to perform the features and services you use:

• Cloud Infrastructure & Storage — Hosting, database, authentication, and file storage services that store your account data, projects, and generated content.
• Payment Processing (Stripe) — Stripe handles credit card transactions, subscriptions, and billing. We do not store full payment card details on our servers.
• AI Service Providers — Third-party artificial intelligence services used to generate scripts, narration, images, and video content. Your text prompts, scripts, and uploaded reference materials may be transmitted to these providers solely to produce the content you request.

We select providers that maintain appropriate security and privacy standards. We do not sell your information to advertisers or share it for targeted advertising. Our AI service providers process your data solely to deliver TurboClip's generation features — not to train their models on your content.

We store your data in encrypted databases with encryption in transit (TLS) and at rest. Project content (videos, images, slideshows) is stored in cloud storage and retained for as long as your account is active. When you delete a project or your account, associated content is removed and backups are purged within 30 days. Payment records are retained as required by tax and accounting law.

Despite our best efforts, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we continuously review and improve our safeguards.

You have the right to request deletion of your data at any time. We provide the following methods:

Delete Individual Projects

You can delete any project (including all associated videos, images, slideshows, scripts, narration, and timeline data) directly from your project dashboard. Deleted project data is permanently removed from our systems within 30 days.

Delete Your Entire Account

You can request full account deletion, which permanently removes your account and all associated data — including all projects, generated content, uploaded materials, credit history, and referral data. To delete your account, email support@turboclip.ai with the subject “Account Deletion Request — TurboClip” from the email address associated with your account.

What Happens When You Delete

• All projects, generated content (videos, images, slideshows), scripts, narration audio, and uploaded materials are permanently deleted.
• Your account profile, authentication data, and preferences are removed.
• Credit balances are forfeited and transaction history is deleted (except where retention is required by law for tax/accounting purposes).
• Referral and affiliate records associated with your account are removed.
• Backups containing your data are purged within 30 days of deletion.

We will confirm deletion of your data via email. If you have an active subscription, we recommend cancelling it before requesting account deletion to avoid further charges.

• Access and export your data.
• Correct inaccuracies in your account information.
• Delete individual projects or your entire account (see Section 8 above).
• Object to certain processing or withdraw consent.
• Request data portability — receive your data in a structured, commonly used format.

To exercise any rights you cannot perform directly in TurboClip, email us at support@turboclip.ai.

TurboClipis not directed to children under 13. We do not knowingly collect data from them. If you believe a child has provided personal data, contact us and we will delete it promptly.

We operate globally and may transfer your data to third-party service providers in locations around the world — including the United States — for the purposes described in this Privacy Policy. Where data protection laws in those locations may differ from your own, we rely on standard contractual clauses or equivalent safeguards to protect your data.

We may update this Privacy Policy periodically. We will notify you of substantial changes via email or in-platform notice. Continued use of TurboClip after updates constitutes acceptance of the revised policy.

Questions, concerns, or data requests? Email support@turboclip.ai.